Introduction to Hotel Holiday Resorts in Puri

At Hotel Holiday Puri, the booking and reservation process is designed to be straightforward and efficient, ensuring a seamless experience for all guests. To make a reservation, guests are required to provide specific information, including their full name, contact details, arrival and departure dates, as well as the number of individuals in the party. Payment methods accepted include major credit cards, debit cards, and online payment options, which help facilitate a smooth transaction process.

Upon making a reservation, guests may be required to pay a deposit, depending on the type of room and the duration of the stay. This deposit confirms the booking and is typically a percentage of the total room rate. The remaining balance can be settled upon check-in or as per the terms specified during the reservation process. Guests are encouraged to check the specific payment requirements associated with their chosen room type at the time of booking.

In terms of cancellations, Hotel Holiday Puri maintains a clear policy that outlines applicable fees. Cancellations made within a specified period prior to arrival may incur a fee, which could include forfeiture of the deposit. Guests should be aware of these timelines to avoid unexpected charges. Additionally, should any changes to the reservation be necessary, such as modifications to dates or guest numbers, these requests should be made well in advance to ensure availability and compliance with hotel policies.

For larger parties, group bookings are also accommodated, albeit under distinct conditions. A minimum number of rooms is generally required for group reservations, and specific policies regarding deposits and cancellations may differ. It is advisable for guests interested in group bookings to contact the hotel directly for detailed information and tailored arrangements. These measures are in place to ensure that all guests have a pleasant experience while effectively managing reservations at Hotel Holiday Puri.

Check-in and Check-out Procedures

At Hotel Holiday Puri, the check-in and check-out procedures are designed to ensure a seamless experience for all guests. Check-in time is set at 2:00 PM, while check-out is required by 12:00 PM. These times allow the hotel staff sufficient time to prepare rooms for incoming guests, ensuring that each accommodation is clean and ready for use. Guests are encouraged to adhere to these timelines for optimal service.

Upon arrival, guests must present a valid form of identification, such as a passport or a government-issued ID. This requirement is in place to verify the identity of the individuals checking into the hotel and to maintain security for all our guests. Additionally, guests may be asked to provide a credit card for incidentals or any unpaid charges that may arise during their stay.

For those who wish to secure an early check-in, requests should be communicated in advance. While the hotel strives to accommodate early arrivals, this is subject to availability and may incur an additional fee. Guests seeking this option are encouraged to contact the hotel prior to their arrival to verify the possibility of early check-in and related costs.

Conversely, if guests require a late check-out, this too can be arranged depending on availability. Late check-out requests will be considered on a case-by-case basis and may involve additional charges. It is advisable to inform the front desk about any late check-out requirements at least a day before the departure date.

To enhance your visit, understanding the check-in and check-out policies is vital, as this ensures a well-organized stay at Hotel Holiday Puri, allowing guests to maximize their time at the hotel and in the beautiful surroundings of Puri.

Payment and Refund Policies

At Hotel Holiday Puri, we strive to provide our guests with a seamless and transparent payment experience. To facilitate this, we accept various payment methods, including major credit cards, cash, and online payment options. Guests can utilize Visa, MasterCard, and other widely recognized credit card services for their reservations, ensuring a convenient approach to processing payments.

Online payment options are also available for guests who prefer to manage their bookings electronically. Our online payment system is secure and user-friendly, allowing for quick transactions with minimal hassle. Cash payments are accepted upon arrival, giving guests the flexibility to choose the most suitable payment method for their stay.

In terms of our refund policy, we understand that plans may change. Therefore, we offer a structured cancellation policy that specifies the timelines for refunds in the event of booking changes or cancellations. If a reservation is canceled within the stipulated time frame, guests will receive a full refund minus any applicable processing fees. This timeframe is generally 48 hours before the scheduled arrival date, allowing for ample notice to process cancellations.

To initiate a refund, guests must contact our front desk or customer service team, providing relevant booking details for a streamlined process. Our team is committed to addressing refund requests efficiently and ensuring that guests receive any entitled refunds in a timely manner.

It is important to note that additional fees or local taxes may apply depending on the specific terms of your reservation and the payment method used. These costs will be clearly outlined at the time of booking, ensuring that guests are well-informed about the total cost of their stay. Transparency in our payment and refund policies is a priority for us at Hotel Holiday Puri.

Guest Conduct and Responsibilities

At Hotel Holiday Puri, we strive to create a pleasant and welcoming atmosphere for all our guests. To maintain this conducive environment, it is essential that guests adhere to specific conduct guidelines throughout their stay. Respect for hotel staff, fellow guests, and the property itself is paramount. We kindly ask guests to keep noise levels to a minimum, particularly during the evening hours, to ensure the comfort of others.

Guests are expected to treat all hotel facilities and property with care. Any damage incurred during a guest’s stay may result in additional charges to cover repair or replacement costs. This includes, but is not limited to, damage to furniture, fixtures, or common areas. To facilitate a safe environment, guests are also required to comply with all safety regulations and procedures established by the hotel. This includes adhering to fire safety protocols, observing pool rules, and using elevators and stairways responsibly.

Hotel Holiday Puri has specific policies regarding pets and smoking. Pets are not permitted in the hotel rooms or common areas unless prior arrangements have been made. Additionally, smoking is strictly prohibited inside the hotel premises. Designated smoking areas are available outside the hotel for those who wish to smoke. Failure to comply with these policies will result in a cleaning fee charged to the guest’s account, and may lead to the early termination of their stay.

Furthermore, guests are prohibited from engaging in illegal activities or behaviors that could disrupt the comfort and safety of others. We appreciate our guests’ cooperation in maintaining a respectful and orderly environment, ensuring that all have an enjoyable experience at Hotel Holiday Puri.